|Product served||All product of CIMA|
|Guide to Quality Assurance Period||
※ The warranty period is one year after purchase. This is then a repair service.
You can purchase it through online shopping mall and it is calculated based on the date of purchase and provides free warranty service for natural defect of quality, performance, or function that occurred by free of charge on the shopping mall site or receipt. Since then, we have supported repair of engineer travel AS and parcel delivery services from our nationwide branch.
Components and accessories are 6 months after purchase.
|Exchange and refund information||
- Performance defect or failure occurred 15 days after purchase
- Product damage or damage due to personal handling or carelessness can not be returned or exchanged (Charged AS is possible)
- If the box of products is opened during normal operation, they can not be returned
- Performance, functional failure or defect in normal use during the warranty period of the product
- If the same failure occurs within 3 months from the date of receipt of the charged warranty
- If failure occurs up to 3 times with the same defect
- If a defect occurs within 15 days
- Damage caused during transportation when purchasing the product (contact within 7 days)
- If a replacement product fails and a critical repair is required within one month
|Repair on demand||
- Performance defect or failure occurred after the free service period has expired
- Failure due to carelessness, malice, or negligence during use of the customer regardless of the product's warranty period
- Structure, performance and modification of the product by the Company or by persons other than the service engineer delegated by the Company
- Or failure caused by modulation
- Failure due to a power failure of the user or a defect in nearby equipment regardless of the product's warranty period
- Product failure or defect caused by natural disasters regardless of the product warranty period
- Service charge due to under-use by consumers within the warranty period (shipping cost and travel expenses billed)